Support
Maintenance
- Hardware Maintenance of Computers, Printers, Monitors, UPS etc.
- Spare parts required for maintenance of HP, Epson and Canon Printers are imported directly by our company hence low cost repairs of the Printers wouldbe an advantage to our customers.
- Service agreements.
Genuine Consumables
Genuine Toner and Ink Cartridges for HP, Canon, Epson and Lexmark Printers can be supplied at competitive prices.
Incident Response And Resolution
The response time would be 2-3 working hours from the time of a breakdown has been notified. This is valid only for the customers who are in Colombo and suburbs (within 20Km from Colombo). The faults of the customers who are living over 20KM from Colombo also can be attended. In this case, the customer is requested to discuss with the service staff to get the faults attended based on the urgency of the requirement.
Faults Attendance
Faults will be attended Monday through Friday from 8.30am to 5.00pm and on Saturdays from 8.30am to 12.30pm. The maintenance work could be carried out even outside the working hours but would be charged at a higher rate than the standard where the prior approval should be taken from the company.